Saturday, March 17, 2007

 

The 10 most important service phrases

At least according to the folks at Wizard of Ads (who tend to be right about this stuff).

I can't get enough of examples like this. The more focus you can put on the customer, and their needs, the better.

Worth a read. If you manage any-sized call center (directly or indirectly), this is a must-read.

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