Thursday, January 31, 2008

 

A model of customer service and operational effectiveness

I hold the team at 1-800-Got-Junk in very high esteem, and their fantastic write-up in today's Wall Street Journal is a further validation of their success.

Said Jane Hodges, the "Cranky Consumer" columnist for the Journal, 1-800-Got-Junk's performance when she tested them:

"Online booking was easy; calling customer service to tweak the pick-up time was also straighforward. The job was speedy."

This is a company on the rise, with a laser-focus on customer service and an incredible operational system internally. They're devotees of Verne Harnish's Rockefeller Habits, which helps them focus the entire company on what's most important to fuel growth.

Learn more about their operational best practices here.

Congratulations guys, keep up the great work.

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