Monday, March 22, 2010

 

Leveraging Social Media to Enhance Customer Service

I’ve been publishing sales & marketing briefs for the past several months on Focus.com, an excellent community of sales & marketing professionals.  Many of these briefs are extensions of content originally posted on this blog, but this afternoon’s brief on Leveraging Social Media to Enhance Customer Service is exclusive to Focus.

You can read the full brief here, check out my past Focus briefs here, and browse a ton of great additional content here.

 


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